Searching for two-way SMS together with your prospects? An superior add-on to your account is the FireText Reply Quantity. If you subscribe to this, you possibly can ship and obtain textual content messages. A lot of companies use this to have 1:1 conversations with prospects, and supply a private expertise that retains them coming again for extra!
What’s a FireText Reply Quantity?
It appears identical to a traditional 07 cell quantity, solely it’s a ‘digital quantity’ that’s made for companies. With a FireText Reply Quantity, your message will land in your buyer’s cellphone from that quantity – so the clearer your introduction, the higher.
The perks, execs & use instances of a reply quantity
Have conversations together with your prospects
By sending your SMS messages from a reply quantity, your recipients can reply in that very same thread. You can even promote your quantity wherever you want, so prospects can provoke a dialog with you. Nothing fairly beats the private and real-time nature of a pleasant textual content, and it’s handy for purchasers to reply.
When a response is available in, reply again to your prospects from inside your account, or have the message forwarded to a different vacation spot like your e mail – no matter fits you!
Obtain notifications when your prospects reply
Obtain notifications immediately! You possibly can select to ahead your acquired textual content messages to a different vacation spot, whether or not that’s an e mail tackle or one other cell quantity. That manner, you will be notified and swiftly reply to prospects.
You can even reply to those inbound messages straight out of your e mail inbox, that means you possibly can hold monitor of your whole dialog in your favorite e mail consumer, whereas nonetheless making use of all of the personalised and swift advantages of SMS.
Arrange key phrases for surveys & segmentation
An effective way to maintain evolving your customer support by way of textual content messaging is by way of a pleasant fast satisfaction survey. You possibly can create this utilizing key phrases.
Add as many key phrases as you prefer to a reply quantity, and the key phrases might be something – from a easy sure or no, to a 1-5 score. Arrange SMS auto-replies in your key phrase too, and thank them for the response.
Some additionally use key phrases to assist with splitting up contacts into smaller, focused teams. This may also help you create extra particular, and subsequently, extra memorable messages to your viewers.
If you arrange a key phrase, you possibly can select which group you’d like your contacts to be saved in. Meaning folks can textual content in a sure key phrase and be saved to that particular group – making segmenting tremendous smooth!
Cut back the possibility of no-shows
You can even use key phrases for easy appointment reminders, permitting prospects to reply with ‘Sure’ if they’ll make it, or ‘No’ if they’ll’t. This makes it approachable for purchasers to cancel if they should, supplying you with the chance to re-schedule and provide a last-minute appointment to another person.
Develop your viewers with lead era instruments
A FireText Reply Quantity is nice for lead era campaigns. For instance, it will possibly sit behind a QR code on a poster, in order that when a buyer scans it, they’re taken to a pre-filled message to decide in to SMS. All they must do is click on ship! You possibly can see your whole lead era choices in our final information.
Provide an opt-out with one easy phrase
The reply quantity offers you with a easy opt-out possibility to your prospects. They merely must reply ‘STOP’ to your message and they are going to be unsubscribed inside your account.
All you want to do is embrace a line like ‘Choose-out? Reply STOP‘ inside your message content material, so any prospects can simply unsubscribe if they want. Providing this can be a good factor for them and also you, because it means you’ll be sending texts to people who find themselves lively and engaged.
Prepared for replies?
These are just some of the nice methods you need to use a reply quantity to assist enhance your communication together with your prospects. Each message despatched is a good way to construct your relationship together with your prospects and we’re right here that will help you do it. See our web page on receiving messages to see extra two-way SMS instruments.
To get began with a reply quantity, head to TOP UP NOW in your account and subscribe to your very personal reply quantity! As soon as arrange, you’ll discover this in your Key phrases part.